Privacy Policy

Last updated: August 19, 2026

At AURELIA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect and handle information when you visit our website, purchase our products or communicate with us.

By using our website or purchasing from AURELIA, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

When you visit our website, place an order or contact us, we may collect information such as:

• Your name

• Email address

• Billing and delivery information

• Telephone number, where provided

• Order and purchase information

• Information you provide when contacting our customer support team

• Information about how you use and interact with our website

We only collect information that is reasonably necessary to provide our products and services, process orders, communicate with customers and improve your experience with AURELIA.

How We Use Your Information

We may use your information to:

• Process and fulfil your orders

• Arrange delivery of your purchases

• Provide customer support

• Respond to questions and enquiries

• Process returns, refunds and exchanges

• Send important information relating to your orders

• Improve our website, products and customer experience

• Prevent fraudulent or unauthorized activity

• Send marketing communications where you have provided the appropriate consent

• Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

Payment Information

Payments made through our website are processed using secure payment services.

AURELIA does not intentionally retain complete payment card details such as your full card number or security code.

Payment information may be handled by the payment provider used during checkout in accordance with its own privacy and security policies.

Cookies and Website Technologies

Our website may use cookies and similar technologies to help provide essential website functionality, remember preferences, understand how visitors interact with our website and improve your shopping experience.

You may be able to control or disable certain cookies through your browser settings. Disabling some cookies may affect how certain parts of the website function.

Marketing Communications

If you choose to receive marketing communications from AURELIA, we may send you information about new products, offers, promotions and other updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us at the email address below.

We will continue to send necessary communications relating to orders, purchases or customer-service enquiries where required.

Sharing Your Information

We respect your personal information and do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business, process orders, provide delivery services, process payments, provide customer support, maintain our website or carry out other services on our behalf.

We may also disclose information where required by law, to protect our rights, prevent fraud, investigate misuse or protect the safety of our customers and business.

Any third parties that receive information from us are expected to handle it appropriately and in accordance with applicable privacy requirements.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information provided through our website.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining appropriate business records, resolving disputes and complying with legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or anonymize it where appropriate.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Object to or restrict certain processing of your information

• Withdraw consent where we rely on consent to process your information

• Request certain information in a portable format where applicable

• Opt out of marketing communications

To exercise any applicable privacy rights, please contact us using the email address below.

We may need to verify your identity before completing certain requests.

Children's Privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services.

AURELIA is not responsible for the privacy practices, content or security of websites that we do not control. We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, products, website or applicable legal requirements.

Any updates will be posted on this page together with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, your personal information or our privacy practices, please contact us:

AURELIA
Email: aureliaoilsupport@gmail.com

We will aim to respond to privacy-related enquiries as soon as reasonably possible.